Privacy Policy
Last Updated: August 25, 2026
Prevent Physical Therapy and Performance ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, utilize our patient portals, or communicate with us via text and email.
By using our services, website, or communicating with us, you consent to the data practices described in this policy.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you. This includes:
Contact Information: Name, email address, phone number, and physical address collected via website forms, chat widgets, or intake processes.
Clinical & Patient Data: Medical history, intake answers, scheduling data, and billing details collected and securely stored within our Electronic Medical Record (EMR) system, Healthie.
Technical Data: IP address, browser type, and operating system collected automatically via our website host, Squarespace.
2. SMS and Mobile Communication Privacy (A2P Carrier Compliant)
We value your communication privacy. Prevent Physical Therapy and Performance does not sell, rent, lease, or share your mobile numbers or SMS consent with third parties, affiliates, or partners for marketing or promotional purposes.
Consent Isolation: Mobile phone numbers collected for SMS text messaging purposes, and the consent associated with them, are kept strictly confidential and used solely to communicate clinic updates, scheduling, or promotions directly from our business.
Opt-Out: You can opt out of mobile marketing and text communication at any time by replying STOP to any text message you receive from us.
3. How We Use Your Information
We use the information we collect to operate our clinic efficiently and deliver high-quality care:
To schedule, manage, and send reminders for your appointments via Healthie and GoHighLevel.
To process payments and generate superbills for cash-pay services.
To respond to your inquiries, website chats, and support requests.
To send occasional marketing or promotional updates about clinic services (only if you have opted in).
4. How We Share Your Information
We do not sell your personal information to anyone. We only share your data with trusted service providers who help us run our business operations, subject to strict privacy agreements:
Healthie: To manage your clinical patient chart, protected health information (PHI), and billing securely.
GoHighLevel: To process customer relationship management (CRM) workflows, automated updates, forms, and SMS communications.
Squarespace: To host and run our public clinic website analytics.
Legal Obligations: We may disclose your information if required to do so by law, subpoena, or to protect the safety and rights of our business and patients.
5. HIPAA and Protected Health Information (PHI)
As a physical therapy clinic, much of the health-related information you share with us is considered Protected Health Information (PHI) and is subject to federal protections under the Health Insurance Portability and Accountability Act (HIPAA).
Our clinical platforms (Healthie) are fully HIPAA-compliant.
You will be provided with our specific Notice of Privacy Practices (NPP) regarding your clinical and medical records during your patient intake flow on Healthie.
6. Your Rights and Choices
You have control over how your information is handled:
Opt-Out: You can unsubscribe from our marketing emails using the "unsubscribe" link, or text messages by replying "STOP".
Access & Update: You can access and update your patient information at any time by logging into your Healthie account portal.
7. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Business Name: Prevent Physical Therapy and Performance
Physical Address: 2001 W. 2550 S. West Haven, UT 84401
Phone Number: 801-332-9774
Email: [email protected]