Terms of Service
Last Updated: August 25, 2026
Welcome to the website of Prevent Physical Therapy and Performance ("we," "us," or "our"). By accessing or using our website, patient portals, and communication services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.
1. Use of Services & Technology Platforms
Our digital ecosystem utilizes secure third-party platforms to manage your healthcare journey, appointment scheduling, and communications:
Website Platform: Our public website is hosted on Squarespace.
Patient Portal & EMR: Clinical charting, medical records, scheduling, and billing are securely managed via Healthie, our Electronic Medical Record (EMR) system.
Communication & Automation: Client intake flows, automated updates, and text communications are processed via GoHighLevel.
2. Cash-Pay & Financial Policy
Out-of-Network Structure: Prevent Physical Therapy and Performance operates strictly as a cash-pay/out-of-network physical therapy provider. We do not bill health insurance companies directly.
Payment Due: Payment is required in full at or before the time of service.
Superbills: Upon request, itemized documentation (superbills) can be generated via Healthie for you to submit to your insurance provider for potential out-of-network reimbursement. We do not guarantee reimbursement.
3. SMS Text Messaging Terms (A2P 10DLC Compliant)
By providing your mobile phone number to us on any website form, intake paper, or chat widget, you explicitly consent to receive text messages from Prevent Physical Therapy and Performance.
Program Description: Messages include general clinical communication, transactional appointment reminders (via Healthie or GoHighLevel), scheduling updates, and occasional promotional or marketing offers.
Message Frequency: Message frequency varies based on your appointments and interactions with our clinic.
Pricing Disclosure: Message and data rates may apply.
Opt-Out Instructions: You can cancel the SMS service at any time. Reply STOP to opt out. After you send "STOP", we will send you one final SMS to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you re-initialize consent.
Help Instructions: If you need assistance, reply HELP for help, or contact our customer support line directly at 801-332-9774 or via email at [email protected]
4. Privacy & Data Protection
Your privacy is important to us. We do not sell, rent, or lease your personal information, including mobile numbers collected for SMS consent, to third parties.
Review our full data protection practices by visiting our [Insert Link to your Privacy Policy Page].
Protected Health Information (PHI) shared inside our Healthie EMR is protected under separate HIPAA privacy notices provided during your patient onboarding.
5. Limitation of Liability & Medical Disclaimer
No Medical Advice: The public content on our website is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
Limitation of Liability: To the maximum extent permitted by law, Prevent Physical Therapy and Performance shall not be liable for any indirect, incidental, or consequential damages resulting from your use of this site or text messaging channels.
6. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of [Insert Your State], without regard to its conflict of law principles.
7. Contact Information
For questions regarding these Terms of Service, please contact us at:
Business Name: Prevent Physical Therapy and Performance
Physical Address: 2001 W. 2550 S. West Haven, UT 84401
Phone Number: 801-332-9774
Email: [email protected]